Frequently Asked Questions
Warm, honest guidance from Glimmer Goddess®. Browse by topic to learn more about our products, ingredients, skincare routines, self-tanners, sunscreen, shipping, returns, and more.
Glimmer Goddess® is a woman-owned, family-owned skincare company founded in 2015 in Frisco, Texas. We create vegan, cruelty-free skincare, body care, self-tanners, and hair care products handcrafted in small batches with natural and certified organic ingredients.
Yes. Glimmer Goddess® is a family-owned and operated business. We take pride in creating our products in small batches and providing personal, attentive service to every customer.
Glimmer Goddess® products are handcrafted in small batches in Frisco, Texas. Making our products in-house allows us to closely oversee each batch and maintain the quality and care our customers expect.
No, Glimmer Goddess® does not currently have a retail store location. Our complete collection is available online and ships directly to customers.
Glimmer Goddess® is proudly cruelty-free. We do not test our ingredients or finished products on animals, and we work with cruelty-free suppliers. Our products are also vegan and contain no animal-derived ingredients.
Create an account to save addresses, view order history, and track shipments. Visit Sign In / Create Account and choose “Create account.”
Visit your account login page, select “Forgot password?”, enter the email connected to your account, and follow the reset link. If you still need help, contact Customer Care.
We accept Amazon Pay, American Express, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, and Visa. Available payment options may vary by device, location, and checkout method.
Check your spam, junk, or promotions folders first. If the confirmation is still missing, contact Customer Care so we can verify whether the order was successfully placed and confirm the email connected to it.
Contact Customer Care as soon as possible with your order number and requested change. We will do our best to help, but changes and cancellations cannot be guaranteed after processing or shipping has begun.
Glimmer Goddess® shares updated discount codes and special offers each week through our email newsletter and social media. We also offer ongoing bundle savings: use code BUY2GET15 to save 15% when purchasing two eligible products, or BUY3GET20 to save 20% when purchasing three eligible products. Discounts cannot be combined, and exclusions may apply.
We take customer privacy and data security seriously. Our store is powered by Shopify and uses secure HTTPS/TLS encryption and PCI-DSS-compliant payment processing. We collect and use personal information only as needed to process orders, provide customer service, prevent fraud, and operate our website.
Most orders ship within 1–2 business days. A shipping confirmation with tracking is emailed when your package leaves our facility. Transit times vary by carrier, service level, destination, weather, and seasonal volume.
Yes. Glimmer Goddess® is currently offering free standard shipping on eligible U.S. orders. Customers who request expedited or upgraded shipping must pay the additional cost for that service.
Yes. Expedited shipping is available at the customer’s expense. Options may include FedEx, UPS, DHL Worldwide Express, USPS Priority Mail Express, and second-day delivery, depending on the destination and order.
Yes. Glimmer Goddess® ships worldwide. International customers are responsible for shipping charges, customs duties, import taxes, and any other fees required by the destination country. Available methods and rates are shown at checkout.
Optional Route Shipping Protection is available at checkout and covers eligible packages that are lost, stolen, or damaged in transit, subject to Route’s terms. We strongly recommend adding protection to international orders because cross-border shipments face a higher risk of delay, loss, theft, or damage.
For international orders shipped without Route protection, Glimmer Goddess® is not responsible for packages that are lost, stolen, or damaged after shipment. Customers should contact the shipping carrier directly to file a claim.
Carriers occasionally miss scans or experience delays. If tracking has not moved for three business days, contact Customer Care with your order number so our team can review the shipment.
Glimmer Goddess® offers a 60-day return policy on eligible purchases made directly through GlimmerGoddess.com. Refunds are issued to the original payment method, less original shipping charges, and customers are responsible for return shipping unless otherwise approved.
Before sending a return, email CustomerCare@GlimmerGoddess.com with your order number so our team can provide the correct instructions.
No. Customers cannot currently create or manage returns through a self-service portal. Please contact CustomerCare@GlimmerGoddess.com with your order number and the item you would like to return.
Local pickup is not available at this time, but we are actively exploring options. To express interest or ask about possible local arrangements, email CustomerCare@GlimmerGoddess.com.
Glimmer Goddess® products are made with natural ingredients and certified organic ingredients whenever available and identified in the individual product listing. Because each formula is different, review the complete ingredient list on the product page for product-specific details.
Yes. All Glimmer Goddess® products are vegan and contain no animal-derived ingredients. We are also proudly cruelty-free and do not test our ingredients or finished products on animals.
No. Glimmer Goddess® does not use artificial fragrance. Some products are unscented, while others are lightly scented with essential oils or have a natural aroma from their ingredients. Check the individual product page for scent details.
“Unscented” means the product contains no added fragrance or essential oils. Because we use natural ingredients, you may still notice a light natural aroma from the formula, but it typically fades shortly after application.
Glimmer Goddess® products are formulated without parabens, phthalates, or harsh sulfates. Because each formula is unique, review the complete ingredient list on the individual product page for the most accurate product-specific information.
Many customers with sensitive skin enjoy Glimmer Goddess® products, but everyone’s skin is different. We recommend reviewing the complete ingredient list and patch testing a small area before using any new product more broadly.
Yes. Because everyone’s skin is unique, we recommend patch testing any new Glimmer Goddess® product before applying it more broadly. Apply a small amount to a discreet area, observe how your skin responds, and discontinue use if irritation occurs.
You can find the complete ingredient list on each Glimmer Goddess® product page. Because every formula is unique, review the ingredients for the specific product you are considering, especially if you have known allergies or sensitivities.
Unlike synthetic ingredients, natural ingredients are not exactly the same every time. They may be harvested during different seasons or under different growing conditions, which can create slight variations in color, scent, or texture. These natural differences are normal and do not affect the product’s quality, safety, performance, or benefits.
We do not label every Glimmer Goddess® product as hypoallergenic because even natural ingredients can affect people differently. Review the complete ingredient list and patch test any new product before broader use, especially if you have known allergies or sensitive skin.
We offer a curated collection of Glimmer Goddess® products selected for pregnant and nursing mothers. Because every pregnancy and individual health situation is different, we still recommend reviewing the complete ingredient list and consulting your doctor or qualified healthcare professional before use.
Glimmer Goddess® products are cosmetics designed to support the appearance, comfort, and hydration of the skin. They are not intended to diagnose, treat, cure, or prevent eczema, acne, rosacea, or any other medical condition. Persistent or severe symptoms should be discussed with a dermatologist or qualified healthcare professional.
Store Glimmer Goddess® products in a cool, dry place away from direct sunlight, heat, and excess moisture. Keep lids and pumps tightly closed, and follow any product-specific storage instructions listed on the product page.
Most Glimmer Goddess® products have a shelf life of approximately nine months. Their freshness may be extended by keeping them tightly closed in a cool, dry place away from heat and direct sunlight, or by refrigerating them when appropriate. Always follow any product-specific storage instructions.
Start with your main skin concern and how your skin typically feels—dry, oily, combination, sensitive, or mature. Our collections are organized by skin concern to help you narrow your options.
For dry skin, look for products that gently cleanse while replenishing moisture and supporting a soft, comfortable skin barrier. Rich moisturizers, nourishing facial oils, hydrating serums, and gentle exfoliation can help improve the look and feel of dryness.
For mature-looking skin, focus on hydration, daily sun protection, and targeted ingredients that help improve the appearance of fine lines, uneven tone, dryness, and loss of firmness.
Choose lightweight products that help cleanse away excess oil, support clearer-looking pores, and maintain hydration without leaving skin feeling heavy or stripped. Start with a gentle cleanser and introduce one targeted treatment at a time.
Yes. Glimmer Goddess® offers sample sizes and curated trial sets so you can explore products before committing to full sizes.
Choose the sample set that best matches your main skincare goal, such as hydration, sensitive skin, acne-prone skin, or mature-looking skin. Each trial set is designed to help you explore a simple routine before purchasing full-size products.
A simple routine is cleanser, toner, serum, eye treatment, moisturizer, and sunscreen in the morning. At night, follow the same order without sunscreen, and use masks or exfoliating treatments only as directed.
Yes. You can layer more than one serum, but we recommend introducing new products one at a time and keeping your routine focused on your main skin concerns. Apply lighter, water-based serums before richer formulas and avoid combining too many highly active treatments at once.
Most exfoliating treatments and face masks are best used one to three times per week, depending on the formula and your skin’s needs. Follow the directions on the individual product page and reduce frequency if your skin feels dry, tight, or irritated.
Our DHA-Free Self Tanner uses erythrulose to create a gradual, buildable glow over several days without the typical DHA self-tanner smell. Our traditional self-tanners use DHA to develop color more quickly and are a better fit for customers who want faster color development.
Glimmer Goddess® DHA-Free Self Tanner uses erythrulose, a plant-derived tanning ingredient that gradually develops a natural-looking, buildable glow. Color deepens with consistent application over several days.
The tan may not become visible until after three to five days of consistent use. Development time varies by skin type, application frequency, exfoliation habits, and how quickly your skin naturally renews.
Both formulas develop at the same gradual pace, with color typically becoming visible after three to five days. The difference is the final depth of color: Regular develops into a medium-tone tan, while Dark develops into a deeper, darker tan.
Our unscented DHA-Free Self Tanner contains no added fragrance or essential oils. You may notice a faint natural aroma from the base ingredients, but it typically fades shortly after application and does not have the strong odor commonly associated with traditional DHA self-tanners.
For the most even-looking result, exfoliate and shave at least several hours before application, then begin with clean, completely dry skin. Avoid heavy lotions, oils, or deodorant immediately beforehand because they can create a barrier and lead to uneven color.
Yes. Our lightweight, non-comedogenic DHA-Free Self-Tanning Lotion can be applied to the face, or you can mix our DHA-Free Self-Tanning Drops with your favorite facial moisturizer for more control. Apply evenly, avoid the eye area, and wash your hands afterward.
Apply self-tanner to clean, completely dry, well-exfoliated skin using smooth, even strokes. Use less product around drier areas such as elbows, knees, ankles, and wrists, blend carefully at the edges, and wash your hands immediately afterward.
Allow the self-tanner to dry completely for about 10–15 minutes before dressing. For the best color development, avoid showering, swimming, or heavy sweating for 6–8 hours after application.
Once fully absorbed and dry, transfer should be minimal. Allow the formula to dry completely before dressing, wear loose-fitting clothing after application, and avoid contact with light-colored fabrics until your next shower.
Yes. Mix the drops thoroughly with your favorite face or body moisturizer before applying. Start with a small amount, blend evenly, and use the same ratio each time for more consistent color.
Yes. During very cold weather, DHA-Free Self Tanner may partially or fully freeze in transit. Allow it to return to room temperature naturally, then shake or mix it well before use. Freezing does not usually affect the product’s quality or performance.
DHA-Free Self Tanner generally has a shelf life of approximately nine months. Keep it tightly closed in a cool, dry place away from heat and direct sunlight; refrigeration can help extend its freshness.
Yes. Our sunscreens use non-nano zinc oxide as the active mineral sunscreen ingredient. Review the individual product page for the labeled SPF, directions, and product-specific details.
Our mineral sunscreens are formulated with non-nano zinc oxide and are designed to be reef-conscious. Review the individual product page for the exact SPF, directions, and product-specific details.
Because mineral sunscreens use zinc oxide, a light white cast may be visible at first, especially if too much is applied at once. Apply in small amounts, blend thoroughly, and allow each layer to absorb for a smoother finish.
Reapply sunscreen at least every two hours, or more often after swimming, sweating, towel drying, or rubbing the skin. Because it is easy to lose track of time outdoors, we recommend checking your coverage every hour and reapplying whenever needed.
Yes. All Glimmer Goddess® sunscreens are water-resistant to some degree, but water resistance can decrease with swimming, sweating, towel drying, or rubbing the skin while in the water. Reapply generously after these activities and whenever the sunscreen may have been wiped away.
Yes, but the best option depends on the product. Our SPF moisturizers are designed for facial use, while our body sunscreens can be applied to exposed areas of the body. Always follow the directions on the product page and avoid direct contact with the eyes.
Yes. Allow the sunscreen to absorb and settle before applying makeup. For the smoothest finish, apply sunscreen in an even layer, wait a few minutes, and avoid rubbing the skin too heavily when applying complexion products.
Choose the SPF level that best matches your routine and expected sun exposure. For extended outdoor time, use a higher-SPF option and reapply regularly, especially after swimming, sweating, towel drying, or rubbing the skin.
Our mineral sunscreens use non-nano zinc oxide as the active sunscreen ingredient. The formulas also include nourishing ingredients such as shea butter, red raspberry seed oil, and pomegranate seed oil, which support the skin and complement the formula.
Yes. Glimmer Goddess® sunscreens are formulated with non-nano zinc oxide to help protect against both UVA and UVB rays. Follow the directions on the individual product page for labeled SPF and reapplication guidance.
Yes. Glimmer Goddess® offers wholesale ordering for approved retailers, spas, boutiques, and other qualified businesses.
Yes. Glimmer Goddess® offers electronic gift cards, gift receipts, and gift-wrapping options. Electronic gift cards are delivered by email, and gift receipts or gift wrapping can be requested for eligible orders during checkout or by contacting Customer Care.
Contact Glimmer Goddess® Customer Care by email at CustomerCare@GlimmerGoddess.com, by phone at 972-737-0182, through live chat on GlimmerGoddess.com, or through our online contact form.
Our team is available Monday through Saturday, 9:00 a.m.–5:00 p.m. Central Time, and typically responds within 1–2 business days. Please include your order number when contacting us about an existing order.
Glimmer Goddess LLC
11101 Frisco Street, Unit E4
Frisco, TX 75033
11101 Frisco Street, Unit E4
Frisco, TX 75033
Product information can change as formulas, packaging, services, and policies are updated. For the most current product-specific details, review the individual product page or contact Customer Care.