Glimmer Goddess — Frequently Asked Questions
Warm, clean, effective skincare since 2015. Expand a section to find your answer fast.
Create an account to save addresses, view order history, and track shipments. Go to Sign In / Create account and choose Create account. We never store full credit-card numbers on our servers.
On /account/login click Forgot password?, enter the email on your account, and follow the link we send. Still stuck? Contact us and we’ll help reset it.
We accept major cards (Visa, MasterCard, AmEx, Discover), PayPal, Shop Pay, and other accelerated wallets shown at checkout. All payments are securely processed.
Check spam/promotions. If it’s missing after 10 minutes, verify the email on your order and contact us. We can re-send it and confirm your order status.
We ship quickly (often within 1–2 business days). If you need to change or cancel, reach out ASAP with your order # via Contact. If an order has shipped, we’ll explore carrier options or arrange a return per our policy below.
Most orders ship within 1–2 business days. Standard U.S. delivery is typically 3–5 business days. Expedited options are available at checkout. A shipping confirmation with tracking is emailed when your package leaves our facility.
Yes—we ship worldwide. Import duties/taxes are set by your country and collected at delivery. Transit times vary by destination and carrier.
At Glimmer Goddess®, we want you to truly *love* your products. If a formula doesn’t suit your skin type, here’s our approach:
Return Window & Refunds
• You may return your purchase within **60 days** of purchase for a **full refund** (minus shipping costs).
• Return shipping fees are **non-refundable**.
• Refunds are issued back to your original form of payment.
• Once we receive and verify your return, please allow up to **5 business days** to process. We’ll email you when your refund is issued.
• Your bank may take up to **7 business days** to reflect the refund. How to Start a Return
1. Email CustomerCare@GlimmerGoddess.com with your **order number**, the **product name**, and a note about how it didn’t suit your skin.
2. Include your **packing slip or invoice** in the package so we can match it to your order.
3. Ship to:
Glimmer Goddess
11101 Frisco Street, Unit E4
Frisco, Texas 75033
We recommend using **UPS or insured USPS** for safe delivery.
4. After we receive and verify your return, we’ll process your refund within **5 business days** and send you confirmation.
5. Your financial institution may take up to **7 business days** to post the credit.
Other Important Details
• We review returns on a case-by-case basis, matching the returned product with our order records.
• Exchanges are only for **defective or damaged** items. For an exchange, email us and we’ll guide you.
• If the item was a **gift** sent directly to you, you’ll receive **store credit**; otherwise, refunds go to the original purchaser.
• Our return guarantee applies only to products bought from **GlimmerGoddess.com** or our authorized Amazon seller — items from unauthorized resellers are not eligible for return.
You can also view our full returns & refund policy here: https://glimmergoddess.com/pages/returns-refund-policy
• You may return your purchase within **60 days** of purchase for a **full refund** (minus shipping costs).
• Return shipping fees are **non-refundable**.
• Refunds are issued back to your original form of payment.
• Once we receive and verify your return, please allow up to **5 business days** to process. We’ll email you when your refund is issued.
• Your bank may take up to **7 business days** to reflect the refund. How to Start a Return
1. Email CustomerCare@GlimmerGoddess.com with your **order number**, the **product name**, and a note about how it didn’t suit your skin.
2. Include your **packing slip or invoice** in the package so we can match it to your order.
3. Ship to:
Glimmer Goddess
11101 Frisco Street, Unit E4
Frisco, Texas 75033
We recommend using **UPS or insured USPS** for safe delivery.
4. After we receive and verify your return, we’ll process your refund within **5 business days** and send you confirmation.
5. Your financial institution may take up to **7 business days** to post the credit.
Other Important Details
• We review returns on a case-by-case basis, matching the returned product with our order records.
• Exchanges are only for **defective or damaged** items. For an exchange, email us and we’ll guide you.
• If the item was a **gift** sent directly to you, you’ll receive **store credit**; otherwise, refunds go to the original purchaser.
• Our return guarantee applies only to products bought from **GlimmerGoddess.com** or our authorized Amazon seller — items from unauthorized resellers are not eligible for return.
You can also view our full returns & refund policy here: https://glimmergoddess.com/pages/returns-refund-policy
Carriers sometimes miss scans for 24–48 hrs. If there’s no movement after 3 business days, send us your order # and we’ll investigate with the carrier and keep you posted.
Yes. All Glimmer Goddess products are vegan. We formulate with certified organic ingredients wherever possible, and we are cruelty-free — no animal testing, and we source from suppliers that follow cruelty-free standards.
We avoid harsh synthetic additives (like parabens, phthalates, SLS/SLES, and mineral oil). Our approach is to use natural, plant-based ingredients that replicate the job of conventional synthetics — for example, biocompatible emollients instead of heavy silicones, and a gentle preservation system only when needed to keep water-based formulas safe.
Aloe, jojoba, rosehip seed oil, shea/cocoa butters, olive-sourced squalane, green tea, sea buckthorn, fruit-sourced vitamin C, peptides (incl. copper peptides), and hyaluronic acid — featured across our line.
Read the full INCI list. We avoid parabens, phthalates, SLS/SLES, mineral oil, and heavy synthetic fragrance. When preservation is required, we use a gentle broad-spectrum preservative where needed to keep water-based formulas safe.
Common advised-avoid oils include clary sage, camphor, wintergreen, pennyroyal, sage (Salvia spp.), hyssop, wormwood, anise (incl. star anise), and oregano. Avoid applying essential oils to the breasts or chest while nursing. Always consult your provider.
Key concerns include potential uterine stimulation, possible hormonal/endocrine effects, insufficient safety data, and potential transfer through skin, placenta, or breast milk. We keep EO levels modest and offer pregnancy-safe serum and moisturizer options.
Essential oils (incl. citrus), nut oils, and certain botanicals can be triggers. We keep scent levels modest and clearly list allergens. Patch test if you’re sensitive.
Regular uses plant-derived DHA + erythrulose for a quick, rich tan. DHA-Free uses only erythrulose for a gradual, ultra-natural glow (great for sensitive skin).
Typically 4–7 days. Exfoliate before, apply to dry skin, moisturize daily; reapply as desired.
Let it dry fully before dressing; wear darker fabrics during development. Any transfer usually washes out.
We do not use retinol. We rely on peptides, antioxidants, and fruit-sourced vitamin C for gentle renewal.
Try Apple Stem Cell Serum by day and Copper Peptide Serum (GHK-Cu) at night.
See the full list above (clary sage, camphor, wintergreen, pennyroyal, sage, hyssop, wormwood, anise/star anise, oregano).
“Clean” means safe, effective, transparent. We prioritize organic and naturally derived botanicals and avoid red-flag additives (parabens, phthalates, formaldehyde donors, synthetic dyes, SLS/SLES, mineral oil). Full page: Clean vs. Synthetic FAQ.
Only when they’re the safer, more stable choice—e.g., preservation. We use a gentle broad-spectrum preservative where needed to keep products safe.
Yes—select partners only. Learn more at Wholesale. We aren’t adding new Amazon resellers at this time.