Returns & Refund Policy
We want you to love your Glimmer Goddess® products. If there is an issue with your order, please contact us at CustomerCare@GlimmerGoddess.com, and we will review your request on a case-by-case basis to help find the best resolution.
For purchases made directly from GlimmerGoddess.com, please contact us within 60 days of the purchase date to request a return for an eligible item, including an item that arrives damaged, defective, or incorrect. We will review the issue and provide return instructions. If a product is not to your liking because of its scent, color, or another personal preference, contact us within the same 60-day window so we can review return eligibility. Please include your order number and, for damage or defects, photos when available.
For your protection and to help ensure prompt delivery, we recommend using UPS or an insured United States Postal Service shipping method when sending a return.
For preference-based returns, including scent or color preferences, the customer pays return shipping and that cost is non-refundable. If an item arrived damaged, defective, or incorrect, contact us before mailing it so we can review the issue and provide instructions. Once an approved return is received, please allow up to 5 business days for processing. After a refund is issued, your financial institution may take approximately 7 business days to post the transaction to your account.
You will receive confirmation by email once your refund has been processed.
EU Customers — Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU Directive 2011/83/EU on consumer rights.
How to exercise your right of withdrawal: To exercise this right, please notify us within 14 days of receiving your order by contacting us at CustomerCare@GlimmerGoddess.com with a clear statement of your decision to withdraw (e.g., a letter sent by email). You may use the following model withdrawal statement: "I hereby give notice that I withdraw from my contract of sale of the following goods: [product name], ordered on [date], received on [date]. Name: [your name]. Address: [your address]."
Return deadline: You must return the goods to us within 14 days of notifying us of your withdrawal. Please send returns to: Glimmer Goddess®, 13389 Riverhill Rd, Frisco, TX 75033, USA.
Refund: We will reimburse all payments received from you, including standard delivery costs (except for any additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we receive the returned goods. We will use the same payment method you used for the original transaction.
Return shipping costs: The direct cost of returning goods is your responsibility. As permitted under EU law, we do not cover return shipping costs, and this is stated upfront in our policy.
Please note: The right of withdrawal does not apply to goods that have been opened or used, as skincare and cosmetic products may not be returned once the seal has been broken for hygiene and health protection reasons, in accordance with Article 16(e) of EU Directive 2011/83/EU.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at CustomerCare@GlimmerGoddess.com before sending your item back.
Please send approved exchanges to:
Glimmer Goddess®
13389 Riverhill Rd
Frisco, TX 75033
Gifts
If an item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of the returned item once it is received and approved. A gift certificate will then be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves before giving it to you, any approved refund will be issued to the original purchaser.
Return Shipping
To return your product, please mail it to:
13389 Riverhill Rd
Frisco, TX 75033
For an approved return based on scent, color, or another personal preference, you are responsible for return shipping costs. For a damaged, defective, or incorrect item, contact us first for instructions before sending anything back. Original paid shipping charges are non-refundable except where required by law or expressly stated in an approved resolution.
Depending on your location, the time it may take for an exchanged product to reach you may vary.
If you are returning an item valued at over $75, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Feedback Matters
We value your feedback and appreciate the opportunity to make things right if something did not meet your expectations. As a small business, customer satisfaction means a great deal to us. If you experience any issue with your order, please contact us directly so we can work with you toward a resolution.
Authorized Retailers
Our money-back guarantee applies only to products purchased directly from GlimmerGoddess.com or from our authorized Amazon seller account, Glimmer Goddess Online. Products purchased from unauthorized resellers or third-party marketplaces are not eligible for returns, refunds, or warranty consideration due to product quality, storage, and safety concerns.
Any wholesale account found to be reselling in violation of this policy may be subject to account review or termination.
Lost or Stolen Packages
Shipping Protection with Route
We are committed to providing a smooth shopping experience for all customers, including international customers. To help protect your order in transit, we offer optional Shipping Protection through Route at checkout.
If Shipping Protection through Route is purchased, your order may be covered for loss, theft, or damage during transit, subject to Route's terms and claim approval process. In the event of a covered shipping issue, Route helps facilitate a replacement or refund.
Orders Without Shipping Protection
If Shipping Protection is not selected at checkout, Glimmer Goddess® is not responsible for packages that are lost, stolen, or damaged in transit, including international shipments. Carrier tracking and claims processes may vary by shipping provider and destination, and recovery is not guaranteed.
If your package is lost or stolen and Shipping Protection was not purchased, we recommend contacting the shipping carrier directly to file a claim.
Questions
Thank you for visiting Glimmer Goddess®. If you have any questions that are not addressed here, please contact us at CustomerCare@GlimmerGoddess.com and we will be happy to assist you.
Glimmer Goddess® Organic Skin Care is a women-owned, family-owned company.